Ordinary goods can be cancelled for free before shipment. If the goods have already been shipped, you will need to return them at your own expense after receiving them; If customized products can be cancelled for free within 48 hours, corresponding fees will be deducted based on the progress of customization. Once the customized products are completed, the order cannot be cancelled

Handmade, shipped within 3-5 days (excluding customized products)

The price of the product already includes taxes and fees

$10, free shipping for single consumption of $59 or more（only America）

Delivery usually takes about 7 days after shipment

1. The customer fills in the return application online through the self-service return portal of the website or contacts customer service, explaining the reason for the return and providing relevant order information.
2. The seller reviews and confirms, and after the review is passed, the seller provides the customer with return instructions, including the return address and precautions.
3. Once the seller receives the returned item, check its status to see if it meets the requirements of the return policy.
4. After confirming that the goods meet the conditions for return, the seller will arrange a refund or exchange according to the customer's needs.
Refunds are usually returned to the original payment method and the processing time varies depending on the bank or payment platform.

If there is a quality problem with the goods, the merchant bears the freight; If the return is due to personal reasons, the customer is responsible for the shipping cost.

Return & Replacement Policy for Product Quality Issues

 

At CoverBeads], we care deeply about the quality of our products and your satisfaction. If you receive an item with a manufacturing defect or quality issue, we’re here to make it right.

 

1. What Qualifies as a Quality Issue?

 

We define a quality issue as any of the following:

 • Broken, cracked, or damaged items upon arrival

 • Major scratches, stains, or visible flaws

 • Incorrect materials, sizes, or colors significantly different from description

 • Missing components or non-functioning design features

 

2. How to Report a Problem

 

If you discover an issue, please contact us within 7 days of receiving your order.

Send an email to [your@email.com] with:

 • Your order number

 • A description of the problem

 • Clear photos or a short video showing the issue

Our customer support team will get back to you within 48 hours with next steps.

3. Resolution Options

Once the issue is confirmed, we’ll offer one of the following resolutions:

 • A free replacement of the same item (return may not be required)

 • A full refund to your original payment method

 • A partial refund if you choose to keep the item

 • A discount code or credit toward your next purchase

4. Return Shipping

If a return is needed due to a verified quality issue, we will cover the return shipping cost. You will either receive a prepaid shipping label or a reimbursement after shipping.